Privacy Policy

1. Introduction

At CareConfirm, operated by Veike Agency, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment scheduling platform.

By using CareConfirm, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, business name, and timezone when you register
• Service Data: Service names, durations, and pricing you configure
• Appointment Data: Client names, emails, phone numbers, and booking details
• Communications: Messages you send to us via email or support channels

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Cookies: As described in our Cookie Policy

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the CareConfirm platform
• Process and manage appointment bookings
• Send appointment reminders and notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Communicate important updates about the Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party services that help us operate the platform (e.g., Supabase for database hosting, email delivery services)
• Business Transactions: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, regulation, or legal process
• Protection: To protect the rights, property, or safety of CareConfirm, our users, or the public

5. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit TLS encryption for all data in transit
• Encrypted database storage with Row Level Security (RLS) for multi-tenant data isolation
• Regular security audits and vulnerability assessments
• Secure authentication via Supabase Auth with session management

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

Appointment data may be retained in anonymized form for analytics purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Export: Request a portable copy of your data
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at veikeagency@gmail.com. You can also export or delete your data directly from your dashboard settings.

8. International Data Transfers

CareConfirm operates globally and your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

CareConfirm is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Last updated” date at the top of this page indicates when the policy was last revised.